IT Administrator

Unseen Group

Unseen combines assessment technology, candidate engagement, psychometric design and recruitment support solutions to help employers deliver fair, data-driven, high-impact recruitment experiences and insights.


Unseen currently serves ~200 employer clients and 15–20 strategic partners, including global employers and talent service providers.


Following strong organic growth and multiple acquisitions, the business has reached approximately £10m in revenue and is preparing for its next stage of scale, targeting £40m-£50m revenue over the coming years. This growth will be delivered through a determined and proactive acquisition strategy, as well as organic revenue growth.


We are now entering that next stage, with an ambitious plan to expand our market presence through an integrated, end-to-end platform that offers a seamless journey throughout the hiring lifecycle.


The Role


As IT Administrator at Unseen, you will own the internal IT estate across the entire group. This is a hands-on role covering endpoint management, identity and access, equipment provisioning, internal tooling, and — critically — the IT integration workstream for M&A activity. When Unseen acquires a new company, you will be the person who migrates their users onto our systems, consolidates collaboration platforms, and ensures a seamless technology experience for incoming teams.


You will report to the Tech Director and work closely with the People team, Finance, and product engineering.


Key Responsibilities


Internal IT Support & Operations


  • Provide day-to-day IT support for all Unseen employees — troubleshooting hardware, software, connectivity, and access issues.
  • Administer and maintain internal SaaS subscriptions — licence management, renewals, and cost tracking.
  • Manage the IT onboarding and offboarding process: account creation, equipment provisioning, access grants, and secure offboarding (account disablement, device recovery, data retention).
  • Maintain internal IT documentation: knowledge base articles, setup guides, and policy documents.
  • Support compliance and audit requirements related to internal IT — providing evidence for ISO 27001, Cyber Essentials, or similar frameworks as required.

Identity, Access & Security


  • Manage Microsoft Entra ID (Azure AD) as the primary identity provider — user provisioning, group management, conditional access policies, and MFA enforcement.
  • Administer Microsoft 365 tenant: Exchange Online, SharePoint, OneDrive, Teams, and licensing.
  • Implement and enforce least-privilege access principles across all internal systems.
  • Manage SSO integrations for internal SaaS tools (e.g., Slack, Notion, Jira, GitHub, HR platforms).
  • Conduct periodic access reviews and handle joiner/mover/leaver processes in coordination with the People team.
  • Manage password policies, self-service password reset, and security awareness communications.

M&A & IT Integration


  • Lead the IT integration workstream when Unseen acquires new companies — this is a core part of the role, not an occasional task.
  • Plan and execute migration of acquired company users onto Unseen’s identity platform (Entra ID / M365).
  • Migrate collaboration tools — for example, consolidating an acquired team’s Slack workspace into Unseen’s environment, preserving critical channel history and integrations where possible.
  • Audit and rationalise the acquired company’s SaaS tool landscape — identifying overlaps, consolidating licences, and decommissioning redundant subscriptions.
  • Re-provision or reconfigure acquired company devices to meet Unseen’s endpoint management and security standards (Intune enrolment, compliance policies, endpoint protection).
  • Coordinate with the acquired company’s outgoing IT contacts to ensure knowledge transfer and smooth handover.
  • Document integration runbooks so that future acquisitions follow a repeatable, predictable process.

Skills and Experience


Essential

  • Strong hands-on experience with Microsoft Intune — device enrolment, compliance policies, configuration profiles, and application deployment across Windows and macOS.
  • Experience administering Microsoft Entra ID (Azure AD) — user and group management, conditional access, MFA, and SSO configuration.
  • Experience administering a Microsoft 365 tenant (Exchange Online, Teams, SharePoint, OneDrive, licensing).
  • Practical experience with endpoint protection solutions (e.g., Microsoft Defender for Endpoint, CrowdStrike, SentinelOne, or similar).
  • Experience managing device lifecycles — procurement, imaging/provisioning, deployment, and decommissioning.
  • Experience with IT integration during M&A activity — migrating users, consolidating tools, and re-provisioning devices from an acquired company.
  • Comfortable managing SaaS tool administration and SSO integrations (Okta, Entra ID, or similar).
  • Strong communication skills — you will work with every team in the business and need to explain technical decisions clearly to non-technical stakeholders.
  • Organised and process-driven — you document what you do, build repeatable processes, and do not rely on tribal knowledge.

Desirable

  • Experience with scripting and automation for IT tasks (PowerShell, Bash, or Python).
  • Experience with Jamf or other macOS-specific MDM alongside Intune.
  • Familiarity with Zero Trust security principles and implementation.
  • Experience supporting ISO 27001, Cyber Essentials, or SOC 2 audit processes from an IT perspective.
  • Experience with network administration (firewalls, VLANs, VPN concentrators).
  • Experience in a buy-and-build or acquisition-heavy environment where you have repeatedly integrated acquired companies.
  • Microsoft certifications (e.g., MS-102 Microsoft 365 Administrator, SC-300 Identity and Access Administrator, MD-102 Endpoint Administrator).
  • Experience with IT service management tools (Jira Service Management, Freshservice, or similar).
  • Experience with FinOps or IT cost optimisation practices across a multi-entity group.

What We Offer

  • Generous annual leave amounting to 40 days (inclusive of bank holidays)
  • Flexible and remote-friendly with hybrid options in our central office locations
  • Life Insurance
  • Pension
  • Flexible benefits package - choose what works for you

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