Director of Recruitment Solutions

Unseen Group

About Unseen

Unseen combines assessment technology, candidate engagement, psychometric design and recruitment support solutions to help employers deliver fair, data-driven, high-impact recruitment experiences and insights.

We are entering the next stage of growth, building a broader recruitment solutions capability that combines deep recruitment expertise with Unseen's technology, assessment and candidate engagement products.

Our Recruitment Solutions team delivers complex recruitment programmes for enterprise employers, particularly across early careers and high-volume recruitment.

The Role

As Director of Recruitment Solutions, you will lead the delivery of Unseen's recruitment programmes and build a consistent, scalable and technology-enabled recruitment delivery model across the Group.

Reporting to the Group CCO, you will lead our Recruitment Solutions delivery teams and work closely with client stakeholders and Unseen's commercial, product, technology and assessment functions.

This is a hands-on delivery and transformation role, focussed on delivering excellent client and candidate outcomes, improving operational performance and building a recruitment delivery model that can scale as Unseen grows. You will ensure that client recruitment programmes are delivered to a consistently high standard while improving how they are designed, implemented and managed.

A central part of the role will be embedding Unseen's technology, assessment and candidate engagement capabilities into recruitment delivery. You will help move delivery away from fragmented and manual processes towards a more standardised model supported by software, automation, AI and data.

There is also a commercial component to this role, working closely with sales and renewal teams to identify opportunities with key clients to cross-sell, upsell and include Unseen's other products and services, as well as support with progressing opportunities where relevant.

You can learn more about our mission, vision and working culture by reading our Culture Guide.

Key Responsibilities

Recruitment Programme Delivery

Take overall responsibility for the quality and consistency of Unseen's recruitment delivery
Ensuring our recruitment solutions are delivered on time, within budget and achieving consistently high levels of profitability
Ensure client programmes are delivered to the highest of service levels and expectations
Establish clear governance, accountability and performance management across programmes
Lead and support Recruitment Solutions teams in resolving operational challenges and managing delivery risks
Ensure the candidate experience remains fair, consistent and high quality throughout the recruitment process
Build strong relationships with senior client stakeholders and act as an escalation point for important delivery matters
Ensure programmes are appropriately resourced and teams have the support required to perform effectively
Work closely with the commercial team to ensure proposed solutions can be implemented and delivered successfully

Technology-Enabled Delivery

Adopt a technology-first, data-driven approach to recruitment delivery
Map existing client workflows and identify opportunities to improve them through Unseen's technology
Work with product and technology teams to embed candidate engagement, assessment, interviewing, video, automation and reporting capabilities into live programmes
Identify manual, repetitive or fragmented activities that can be standardised or automated
Use AI agents and digital tools to improve delivery quality, productivity, reporting and the candidate experience
Lead technology adoption across Recruitment Solutions teams
Ensure technology is introduced in a way that supports, rather than disrupts, existing client programmes
Measure the impact of technology on delivery performance, client outcomes and operational efficiency
Translate practical delivery requirements into clear priorities for Unseen's product and technology teams

Operating Model and Standardisation

Develop and implement a consistent Recruitment Solutions delivery model
Define standard workflows, processes, roles, controls and service expectations
Reduce unnecessary variation between programmes while retaining genuine client-specific requirements
Establish clear delivery methodologies across attraction, engagement, assessment, selection and onboarding
Create implementation frameworks for launching new recruitment programmes
Develop playbooks, templates and tools that can be reused across clients and delivery teams
Establish clear distinctions between activities delivered by people, software, automation and AI
Build a scalable delivery model capable of supporting growth without compromising quality

Operational Performance and Improvement

Establish clear operational reporting across recruitment programmes
Define and monitor delivery measures including service performance, quality, capacity, productivity, client satisfaction and candidate experience
Use data and insight to identify recurring issues and areas for improvement
Lead continuous improvement initiatives across Recruitment Solutions
Improve resource planning and deployment across client programmes
Introduce appropriate quality assurance and delivery control frameworks
Ensure lessons and best practices are shared across teams and programmes
Provide the CCO and wider leadership team with clear visibility of delivery performance, risks and priorities

Client Solutions and Implementation

Support the CCO and commercial teams to shape recruitment solutions that meet client requirements and can be delivered effectively
Provide delivery expertise during the development of new client proposals
Ensure clear handovers between commercial, implementation and delivery teams
Lead the implementation and mobilisation of new recruitment programmes
Identify delivery dependencies, risks and resource requirements before programmes begin
Ensure programme design balances client requirements with scalability, consistency and effective use of technology
Support the expansion of existing client programmes by identifying improvements and additional capabilities that would strengthen delivery, and support the Commercial team in winning these opportunities.

Commercial Enablement

Work closely with sales and renewal teams to identify progress commercial opportunities within existing clients, and support the progression of these commercial opportunities where relevant.
Support cross-sell and upsell opportunities by identifying where additional Unseen products, services or capabilities could strengthen client programmes, and supporting the commercial teams in these scenarios.
Build strong senior client relationships that create the conditions for long-term partnership and commercial growth
Provide delivery credibility and insight during client conversations, renewals and solution development
Ensure that the quality and consistency of recruitment delivery actively supports client retention and expansion

Team Leadership

Provide clear leadership and direction to Unseen's Recruitment Solutions teams
Build a culture of accountability, collaboration and continuous improvement
Support managers in developing high-performing and resilient delivery teams
Help teams adopt new technology, processes and ways of working
Ensure employees understand how their roles contribute to Unseen's wider recruitment solutions proposition
Work closely with Commercial, Product, Technology, Assessment and People teams across the Group
Balance operational change with the need to maintain employee engagement, client confidence and delivery quality

Skills and Experience

Significant senior leadership experience (5+ years) within RPO, recruitment outsourcing, early careers / high-volume recruitment delivery
Proven experience leading teams in delivering complex recruitment programmes for large enterprise clients
Strong understanding of the end-to-end recruitment process, from attraction and engagement through to assessment, selection and onboarding
Experience managing delivery across multiple clients, teams and programmes
A tech-native approach — you are an analytical, systems-focused operator who can use technology to improve recruitment delivery
Commercially focused – focused on keeping operations profitable and lean
Proven experience introducing recruitment technology, automation or digital workflows into service-led operations
Experience developing and implementing standard operating models, processes and delivery frameworks
Demonstrated experience improving delivery quality, consistency, productivity and client outcomes
Experience leading operational change within a fast-moving or scaling organisation
Comfortable balancing strategic delivery priorities with hands-on operational involvement
Credible and confident when working with senior client stakeholders
Able to work closely and constructively with commercial teams while maintaining clear delivery standards
Strong communication, leadership and relationship-building skills
Able to manage multiple priorities and operate effectively in a changing environment
Comfortable challenging established processes and ways of working
Hands-on, proactive and solutions-focused
You are comfortable being both the architect of the delivery model and the person responsible for making it work in practice

What We Offer

Generous annual leave amounting to 40 days (inclusive of bank holidays)
Flexible and remote-friendly with hybrid options in our central office locations
Life Insurance
Pension
Flexible benefits package - choose what works for you

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