About the Customer
NatWest
Bank-wide skills & behaviour frameworks
Skills baselining and colleague development
Engaging assessment experience with enterprise-grade insight
bespoke tool built around NatWest’s framework, not retrofitted to software
capability view, from colleague development to bank-level insight
governance-ready approach to data privacy and security requirements
The Challenge
NatWest had recently launched a new skills and behaviour framework and wanted to embed it across the bank in a way that felt practical for colleagues and valuable for leaders.
The team had already built an internal prototype tool. It was basic, but its early success proved there was real appetite for a more polished experience. To scale adoption and unlock meaningful insight, NatWest needed an external partner that could design and build something bespoke to their framework, with a strong focus on user experience.
As a highly regulated organisation, data privacy and security were critical. Any supplier would need to meet stringent governance and supply chain requirements.
Objectives
Give colleagues something tangible to guide development and build consistent capability language.
The solution needed a strong focus on an engaging and innovative user experience.
Enable flexible analysis and reporting to inform development activity at an aggregate level. Create a clear view of technical capability across the bank.
Ensure data privacy, security and supplier assurance requirements were fully satisfied.
Our Solution
NatWest partnered with Evolve Assess to build a simple, attractively designed assessment experience tailored to their frameworks, rather than adopting an off-the-shelf product and retrofitting the framework to match.
Evolve worked closely with NatWest’s stakeholders, taking an open and collaborative approach to shaping the solution and suggesting alternative routes where needed to meet bespoke requirements.
Throughout delivery, Evolve supported NatWest’s governance and supply chain processes, providing the assessments, certificates and evidence required to meet strict data privacy and security standards.
Results
The platform helped NatWest embed skills and behaviour frameworks across the bank, giving colleagues a practical tool to support development and enabling leaders to access stronger capability insight.
The analysis centre in particular became a standout outcome, giving NatWest the ability to shape and cut skills data in the ways the business needed, and to use those insights to inform development activities at an organisational level.
Framework embedded via a tangible, colleague-friendly experience.
Aggregate capability data available to inform bank-wide development planning.
Analysis centre enabled data to be shaped and interrogated in multiple ways.
Looking Ahead
Following the success of the initial project and the strength of the working relationship, NatWest has since gone on to develop several additional tools with Evolve in this space.
“Our dedicated relationship manager has been great, really responsive, just excellent at anticipating our needs.”
Lucy Downs, Behavioural Science Manager, NatWest
“If you are looking to build an engaging online assessment, I really recommend Evolve Assess. From design to delivery, they’ve been proactive, understood the business and the requirements, and helped build a really innovative solution going forward.”
Preety Patel, Strategic Capability Partner, NatWest
Build capability that scales
See how Evolve Assess can help you embed frameworks, baseline skills, and turn assessment data into practical insight.